Refund policy

At Six Concept Store, we curate each piece with intention and care. Should your selection not meet expectations, we offer a considered and seamless returns experience. 

Return Requirements 

To be eligible for return, items must be: 

Footwear and accessories must be returned with their branded boxes and dust bags, where provided, and placed within a protective outer box. 

We recommend trying footwear on delicate surfaces to preserve the soles and maintain the integrity of the packaging. 

Items bearing a Six Concept Store or designer tag must be returned with the tag intact and in its original position. 

Returns that do not meet these standards will not be accepted. 

Refunds 

Once your return has been received and approved, a refund will be issued via your original payment method, excluding delivery charges. 

Alternatively, you may choose to receive your refund as Six Concept Store credit, issued as a private voucher for future purchases. 

You will be kept informed throughout the process. 

Faulty or Incorrect Items 

Every piece is carefully inspected to meet our standards of quality. 

If your item arrives damaged, flawed, or not as described, we invite you to contact our Customer Care team promptly. We will arrange a replacement where possible, or issue a full refund for the item.